Privacy Policy

When you request emergency dispatch or apply to join the crew, we collect:

• Name, phone number and email address
• Street address and St. Catharines neighbourhood of the affected property
• Flood damage details — basement type, water source (sewage, overland, sump failure), water status and service scope requested
• Photographs of the damaged property that you upload
• Insurance provider, policy or claim numbers, and property ownership status where you provide them for claim documentation
• For crew applicants: city of residence, licence status, transportation, gear and physical qualification answers

Your information is used strictly to:

• Schedule and dispatch emergency mitigation crews to your property
• Quote, invoice and complete the requested muck-out and sanitization work
• Prepare insurance loss documentation and government relief paperwork, including Disaster Recovery Assistance for Ontarians (DRAO) and the St. Catharines Flood Alleviation Program (FLAP)
• Contact you about your job, crew arrival times and follow-up

We never sell, rent or trade your personal information to third-party marketers.

Information is shared only with the assigned crew members working your job, and — at your direction — with your insurer, adjuster or the government body processing your relief claim.

Photos uploaded through the booking form are used solely for job assessment, crew preparation and insurance or government loss reporting. They are not published, used in advertising, or shared publicly without your separate written consent.

Job records and claim documentation are retained for as long as needed to complete the work and support your insurance or DRAO/FLAP claim, and afterwards only as required by Ontario tax and business records law. Access is limited to dispatch staff and the crew assigned to your job.

Submitting a booking or crew application constitutes consent to the uses described here. You may withdraw consent, request access to the personal information we hold about you, request corrections, or request deletion at any time — subject to records we must retain by law.

Privacy questions or access requests: dispatch@mucksquad.com or 1-833-400-MUDD / 1-833-400-6833.

This page is provided for transparency and is not legal advice. Last updated 2026.